Terms of Service

1. The service

Avoda ("Avoda", "we", "us"), reachable at hello@getavoda.com, provides an AI-powered outbound sales platform: voice agents that place telephone calls, and send text messages and emails, on behalf of your business ("the Service"). These terms govern your use of the Service at getavoda.com.

2. Your account

You must provide accurate information, keep your credentials secure, and be authorized to act for the business you register. You are responsible for all activity under your account, including campaigns configured by your team members.

3. Acceptable use — and outbound-calling responsibility

The Service places real calls and sends real messages to real businesses. You agree to use it only for lawful business-to-business outreach, and you are responsible for the legality of your campaigns in the jurisdictions you call into, including (in the United States) the TCPA, state telemarketing rules, and do-not-call obligations. You must not use the Service for: calls to consumers without a lawful basis, emergency lines, deception or impersonation of other companies, harassment, or any illegal purpose.

Avoda ships compliance guardrails — opt-outs honored immediately and permanently, calling-hour windows, attempt caps, and full call logs — but they assist your compliance; they do not replace it.

4. Credits and billing

The Service is pay-per-use: you purchase prepaid credits, and usage (call time, texts, emails, target discovery) draws them down at the rates published on the pricing page. Rates may change with notice; already-purchased credits keep their dollar value. Credits do not expire. Payments are processed by our payment partner; refunds are governed by the refund policy.

5. Your content and data

You retain all rights to the materials you provide (product information, lead lists, brand assets) and to the records the Service produces for you (recordings, transcripts, outcomes). You grant us the license needed to operate the Service on them. Our handling of personal data is described in the privacy policy.

6. Service quality

The Service is provided "as is". Outbound sales outcomes depend on factors outside our control (your market, your offer, who answers the phone); we do not guarantee results, revenue, or any particular connection or conversion rate.

7. Liability

To the maximum extent permitted by law, Avoda's total liability arising out of the Service is limited to the amounts you paid us in the three months preceding the claim. We are not liable for indirect, incidental or consequential damages, or for penalties arising from campaigns you configured in breach of Section 3.

8. Suspension and termination

You may stop using the Service at any time; unused credits are handled per the refund policy. We may suspend or terminate accounts that violate these terms, create legal risk, or abuse the platform — with notice where practicable.

9. Changes

We may update these terms; material changes will be announced on this page with a new "last updated" date, and continued use constitutes acceptance.

10. Contact

Questions about these terms: hello@getavoda.com.