Legal

Refund & Cancellation Policy

Last updated: October 7, 2026 — short version: unused credits are refundable; work already performed is not.

1. Unused credits

Credits you purchased but have not spent are refundable in full within 30 days of purchase, and at our discretion afterwards. Email hello@getavoda.com from your account address; refunds are issued to the original payment method, typically within 5–10 business days.

2. Used credits

Credits consumed by delivered work — call minutes dialed, texts and emails sent, targets discovered — are not refundable, because the underlying telephony, messaging and research costs are incurred the moment the work happens. Every consumed credit is itemized in your dashboard, so you can audit exactly what was spent where.

3. Service failures

If a platform fault wastes your credits (for example, a call that failed due to an error on our side), tell us — we credit those back without fuss. That's not a refund case; it's our bug.

4. Cancellation

There is no subscription to cancel. Stop using the Service whenever you like; your data remains available per the privacy policy, and any unused credits fall under Section 1.

5. Contact

Refund requests and questions: hello@getavoda.com.