Privacy Policy

1. What we collect

• Account data — name, email, workspace details, authentication identifiers.
• Campaign data — the product information, lead lists and brand assets you provide or that the platform researches for you (business names, phone numbers, addresses, opening hours).
• Call records — recordings, transcripts and outcome analyses of calls the Service places for you, plus delivery and click events for texts and emails it sends.
• Usage & billing data — credit balance, metered usage, payment status (card details are handled by our payment processor, never stored by us).

2. How we use it

To operate the Service: placing and scheduling calls, composing and sending messages, analyzing conversations to improve your campaign's own playbook, showing you complete records of everything done on your behalf, billing, support, and security. We do not sell personal data, and we do not use one customer's campaign content to serve another customer.

3. Call recording

Calls placed by the Service may be recorded and transcribed so that you can review and audit them. You are responsible for ensuring recording is lawful for the regions you call into; the platform's guardrails can be configured accordingly.

4. Subprocessors

We rely on a small set of infrastructure providers to deliver the Service:

• Google Cloud / Firebase — hosting and data storage
• Vapi — voice-call infrastructure
• Twilio — telephony and SMS
• Resend — email delivery
• OpenAI — language and speech models
• Dodo Payments — payment processing

5. Retention and deletion

Campaign records are retained while your account is active so your history and analytics stay complete. You can request deletion of your account and associated data at any time via hello@getavoda.com; we delete or anonymize within 30 days, except records we must keep for legal or billing reasons.

6. Your rights

You may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing. Contact hello@getavoda.com and we will respond within 30 days.

7. Security

Data is encrypted in transit, access is tenant-isolated and role-controlled, and payment credentials never touch our servers.

8. Changes & contact

Material changes to this policy will be announced here with a new date. Privacy questions: hello@getavoda.com.